Cooper's Hawk | COVID-19: FAQ on Member Benefits

At Cooper’s Hawk, Community is at the heart of everything we do. Our guests and team members are our top priorities, and we are doing everything that we can to provide a safe environment for the Community. If you have any questions about restaurant operations and your Member benefits during this time, please see below.

Should you need more information or have any questions or concerns, please do not hesitate to call us at (708) 215-5674.

Frequently Asked Questions

What is the current status regarding available service and restaurant re-openings?

We look forward to welcoming you!

Dining and Wine Tastings are available at all locations (except Esquire Chicago). We are also offering carryout, contactless curbside and delivery at all locations.

IN-RESTAURANT & PATIO DINING* is available at all locations (expect Esquire Chicago). Please see our Welcome Back page on what to expect when dining with us, and the Enhanced Safety Measures that we've implemented.

CURBSIDE PICKUP is available for Carryout and Retail Wine orders placed online or upon request via phone with your local Cooper's Hawk. For the this option, please park near the front entrance when picking up, and call the restaurant upon arrival. You can also arrange for Curbside pickup of your Wine Club bottles by calling your local restaurant.

DELIVERY is available for online Carryout orders. Delivery is provided by a Cooper's Hawk partner and availability may vary depending on location and time of order. Delivery of wine is not available at this time.

TASTING ROOMS
are open for Wine Tastings, wine/retail purchases and pickup of carryout and Wine club wines.

When placing an online carryout/delivery order, Members can use their Wine Club credentials to login and order their bottles with carryout, and take advantage of 10% discount plus earn points.

*Esquire Chicago, Morton Grove, Arlington Heights, Burr Ridge, South Barrington, Orland Park, Oak Lawn, Oak Park, Wheeling, Columbus, Town & Country, Kansas City & Rockville Locations: We are following the state/local requirements to protect our Guests and Team Members, requiring everyone (2 years old & older) entering the restaurant to wear a face covering or mask.

Is a reservation required for in-restaurant dining at re-opened locations?

Reservations are no longer required for dining, but are highly recommended.

Can I book a Private Event?

Private Event bookings are available. Visit our Private Events page for more information.

Can I pick up my Wine Club bottles Curbside?

Yes. Please call your local restaurant to arrange for Curbside pickup.

Can I still earn points and receive Member discounts on Carryout and Retail Wine orders?

Yes. Members earn points and enjoy 10% off carryout and wine orders placed online. Be sure to log into your Wine Club account when placing an online order. For wine orders of 6+ bottles, please call your local Cooper's Hawk or visit our Tasting Room to take advantage of 15-20% off.

  • Carryout and Curbside: 10% off
  • Retail Wine: 10% off 1-5 bottles | 15% off 6-11 bottles | 20% off 12+ bottles
  • Earn Wine Club points on your purchases

Member discounts are not applicable to Delivery orders.

What will happen to the bottles on my account if I can’t get to the restaurant?

We will hold on to your wine as long as we can. In the event that the Wine of the Month is out of inventory in your restaurant location, you can select other wines from our wine list (swap options are based on your Membership type; exclusions and upcharges apply for some wines).

Can we do Wine Tasting in the Tasting Rooms?

Wine Tastings are available at all locations (expect Esquire Chicago).

Tasting Rooms are also open for wine/retail purchases and pickup of carryout and Wine Club wines during operating hours.

What will happen to my complimentary tastings?

Complimentary tastings can be enjoyed at locations offering wine tastings, or they can be used as "Tasting in A Glass" until August 31, a glass of wine that can be enjoyed in our dining rooms/patios at re-opened restaurants. A reservation may be required for tastings and dining. Check our Locations page for details.

About "Tasting in A Glass" until August 31:

  • Each complimentary tasting can be converted to one “Tasting in a Glass” (i.e., a "tasting for two" translates to 2 glasses of wine)
  • Can be used when dining with us in our dining rooms or patios
  • Can be used any day of week and any time of day during dining operating hours
  • Multiple Tastings in a Glass can be used in one dining visit
  • Wine options to include Barrel Reserve and all wines, except for Camille Brave, Camille Proud, Cooper's Hawk Lux, International Blends, Specialty wines (Ice Wine, Nightjar, Limoncello), and non-Cooper's Hawk branded wines at Esquire.
    • Ambassador and Ambassador Elite Members with Lux Tastings can select Cooper's Hawk Lux wines for their "Tasting in A Glass". "Tasting in A Glass" has been extended through August 31, 2021.

How can I stay in the loop on Wine Club updates and restaurant news?

Follow us on Facebook and Instagram, and come back to this FAQ page for the most up-to-date information. We will also be providing updates periodically through email.

I still have questions. Can I talk to someone?

As always, you can reach out to our Member & Guest Services team at (708) 215-5674 if you need help or have questions about your membership.