At Cooper’s Hawk, Community is at the heart of everything we do. Our guests and team members are our top priorities, and we are doing everything that we can to provide a safe environment for the Community. If you have any questions about restaurant re-opening, and your Member benefits during this time, please see below.

Should you need more information or have any questions or concerns, please do not hesitate to call us at (708) 215-5674.

Frequently Asked Questions

What is the current status regarding available service and restaurant re-openings?

We are excited to start resuming dining operations at select locations (see below), adhering to the recommendations of the CDC and local public health authorities. As we determine the sequence of additional re-openings in the coming weeks, we will monitor and carefully evaluate the following:

  • The improvement in the health profile of the community in which we operate
  • Consumer sentiment to understand how communities are adapting to loosened restrictions to ensure we do not disappoint or undermine the trust guests have in our Brand.

In almost all areas, we will continue to offer carryout, contactless curbside and delivery with Enhanced Safety Measures implemented. Wine is also available for carryout and curbside pick-up.

IN-RESTAURANT & PATIO DINING will be available at select locations only. Availability is limited and a reservation is required. Please see our Welcome Back page on what to expect when dining with us, and the Enhanced Safety Measures that we've implemented.

CURBSIDE PICKUP is available for Carryout and Retail Wine orders placed online or upon request via phone with your local Cooper's Hawk. For the this option, please park near the front entrance when picking up, and call the restaurant upon arrival. You can also arrange for Curbside pickup of your Wine Club bottles by calling your local restaurant.

DELIVERY is available for online Carryout orders. Delivery is provided by a Cooper's Hawk partner and availability may vary depending on location and time of order. Delivery of wine is not available at this time.

TASTING ROOMS are open for wine/retail purchases and pickup of carryout and Wine club wines only. Wine Tastings are not available until further notice.

When placing an online carryout/delivery order, please note that the online ordering account is not the same as your Wine Club account. You can choose "check out as guest", or create a separate account for online ordering.

COVID19

Is a reservation required for in-restaurant dining at re-opened locations?

Yes, a reservation is required for in-restaurant dining for both our dining rooms and patios.

Can I book a Private Event?

Private Event bookings are available at select locations. Visit our Private Events page for more information.

Can I pick up my Wine Club bottles Curbside?

Yes. Please call your local restaurant to arrange for Curbside pickup.

Can I still earn points and receive Member discounts on Carryout and Retail Wine orders?

Yes. Members earn points and enjoy 10% off carryout and wine orders placed online. Your Member Number must be entered along with the Coupon Code (sent to the email associated with your Wine Club account). For wine orders of 6+ bottles, please call your local Cooper's Hawk to take advantage of 15-20% off.

  • Carryout and Curbside: 10% off
  • Retail Wine: 10% off 1-5 bottles | 15% off 6-11 bottles | 20% off 12+ bottles
  • Earn Wine Club points on your purchases

Member discounts are not applicable to Delivery orders.

What will happen to the bottles on my account if I can’t get to the restaurant?

Your wine is not going anywhere! Bottles will remain on your account and be available when you can come pick them up, or use them when you dine with us at re-opened locations (reservation is required). Curbside pickup is now available for your Wine Club wines in addition to pickup in our Tasting Rooms. For Curbside, please call your local Cooper's Hawk in advance to pre-select your wines and arrange for pickup.

Can we do Wine Tasting in the Tasting Rooms?

Wine Tastings are available at select locations and a reservation is required. Please call your local restaurant for details.

Tasting Rooms are open for wine/retail purchases and pickup of carryout and Wine Club wines during operating hours.

What will happen to my loyalty and birthday rewards?

We want you to be able to enjoy your rewards! The expiration date of your unused Loyalty and Birthday rewards since mid-March has been extended to Sep 1, 2020. As restaurant locations start to re-open during June, you can start to use them when you dine with us! A reservation is required for dine-in visits. See answer to first FAQ question above for details on current status of restaurant re-openings.

What will happen to my complimentary tastings?

Unused complimentary tastings from March, April, May, June, and July have been converted to "Tasting in A Glass", a glass of wine that can be enjoyed in our dining rooms/patios at re-opened restaurants before Oct 1. A reservation is required for dine-in visits. See answer to first FAQ question above for details on current status of restaurant re-openings.

  • Each complimentary tasting has been converted to one “Tasting in a Glass” (i.e., a "tasting for two" translates to 2 glasses of wine)
  • Can be used when dining with us in our re-opened dining rooms or patios
  • Can be used any day of week and any time of day during dining operating hours
  • Multiple Tasting in a Glass can be used in one dining visit
  • Wine options to include Barrel Reserve and all wines, except for Camille Brave, Cooper's Hawk Lux, International Blends, Specialty wines (Ice Wine, Nightjar, Limoncello), and non-Cooper's Hawk branded wines at Esquire.
    • Ambassador and Ambassodor Elite Members with Lux Tastings can select Cooper's Hawk Lux wines for their "Tasting in A Glass".

Can I still come in to pick up my reserved Barrel Reserve bottles?

You can pick up your Barrel Reserve bottles at restaurant locations that are open. Don’t worry if you can’t come pick them up as they will remain in your account until you are able to visit. Curbside pickup is now available in addition to pickup in our Tasting Rooms. For Curbside, please call your local Cooper's Hawk in advance to arrange for pickup.

I am signed up for an upcoming Wine Club event. Will I be refunded?

March through May Wine Club dinners are cancelled for all locations and you should have already received an email communication about this. You will receive a full refund for cancelled Wine Club events.

How can I stay in the loop on Wine Club updates and restaurant news?

Follow us on Facebook and Instagram, and come back to this FAQ page for the most up-to-date information. We will also be providing updates periodically through email.

How are you taking care of Cooper’s Hawk team members who work at the closed restaurants?

We are doing everything we can to support our Team Members during this unprecedented time. This includes providing an ongoing meal package for them and their families. Our plan has been communicated directly to them and we will continue to stay connected as we work to resume dining operations according to state and national guidelines.

I still have questions. Can I talk to someone?

As always, you can reach out to our Member & Guest Services team at (708) 215-5674 if you need help or have questions about your membership.