At Cooper’s Hawk, Community is at the heart of everything we do. Our guests and team members are our top priorities, and we are doing everything that we can to provide a safe environment for the Community. If you have any questions about restaurant re-opening, and your Member benefits during this time, please see below.

Should you need more information or have any questions or concerns, please do not hesitate to call us at (708) 215-5674.

Frequently Asked Questions

What is the current status regarding available service and restaurant re-opening?

We are fully committed to the safety and well-being of our guests and team members. We will adhere to the recommendation of the CDC and the requirements of local public health authorities.

As we determine the sequence of our restaurants re-opening, we will move thoughtfully and carefully, evaluating the following factors:

  • Before re-opening, we will want to see an improvement in the health profile of the community in which we operate.
  • We will closely monitor consumer sentiment to understand how communities are adapting to loosened restrictions to ensure we do not disappoint or undermine the trust guests have in our Brand.
  • In almost all areas, we will continue to offer carryout, contactless curbside and delivery with Enhanced Safety Measures implemented. Wine is also available for carryout and curbside pick-up. If you decide to come in, please be mindful of social distancing.
  • CURBSIDE PICKUP is now available for Carryout and Retail Wine orders placed online or upon request via phone with your local Cooper's Hawk. For the this option, please park near the front entrance when picking up, and call the restaurant upon arrival. You can also arrange for Curbside pickup of your Wine Club bottles by calling your local restaurant.
  • DELIVERY is now available for online Carryout orders. Delivery is provided by a Cooper's Hawk partner and availability may vary depending on location and time of order. Delivery of wine is not available at this time.

When placing an online order, please note that the online ordering account is not the same as your Wine Club account. You can choose "check out as guest", or create a separate account for online ordering.

Can I pick up my Wine Club bottles Curbside?

Yes. Please call your local restaurant to arrange for Curbside pickup.

Can I still earn points and receive Member discounts on Carryout and Retail Wine orders?

Yes. Please call your local Cooper's Hawk to place your orders to take advantage of these Member benefits. We apologize that Member discount for Carryout and Retail Wine will not be applied to online orders at this time. You can still earn points with online orders by inputting your Member Number on the online order form. Thank you for your understanding.

  • Carryout and Curbside: 10% off
  • Retail Wine: 10% off 1-5 bottles | 15% off 6-11 bottles | 20% off 12+ bottles
  • Earn Wine Club points on your purchases

Member discounts are not applicable to Delivery orders.

What will happen to the bottles on my account if I can’t get to the restaurant?

Your wine is not going anywhere! Bottles will remain on your account and be available when you can come pick them up. Curbside pickup is now available for your Wine Club wines in addition to pickup in our Tasting Rooms. For Curbside, please call your local Cooper's Hawk in advance to pre-select your wines and arrange for pickup.

What will happen to my loyalty and birthday rewards?

We want you to be able to enjoy your rewards! We are suspending the expiration of any loyalty or birthday reward with an expiration date from 3/11/2020 until we re-open the dining rooms in our restaurants. You will have 60 days to use your rewards after dining rooms are re-opened.

What will happen to my complimentary tastings?

Your March and April complimentary tastings will be extended so you can use them after we resume tasting service in our Tasting Rooms (more details to come).

Can I still come in to pick up my reserved Barrel Reserve bottles?

You can pick up your Barrel Reserve bottles starting on 3/24 at restaurant locations that are open. Don’t worry if you can’t come pick them up as they will remain in your account until you are able to visit. Curbside pickup is now available in addition to pickup in our Tasting Rooms. For Curbside, please call your local Cooper's Hawk in advance to arrange for pickup.

I am signed up for an upcoming Wine Club event. Will I be refunded?

March through May Wine Club dinners are cancelled for all locations and you should have already received an email communication about this. You will receive a full refund for cancelled Wine Club events.

How can I stay in the loop on Wine Club updates and restaurant news?

Follow us on Facebook and Instagram, and come back to this FAQ page for the most up-to-date information. We will also be providing updates periodically through email.

How are you taking care of Cooper’s Hawk team members who work at the closed restaurants?

We are doing everything we can to support our Team Members during this unprecedented time. This includes providing a meal package for them and their families daily for the next two weeks. Our plan has been communicated directly to them and we will continue to stay connected as we work to resume dining operations according to state and national guidelines.

I still have questions. Can I talk to someone?

As always, you can reach out to our Member & Guest Services team at (708) 215-5674 if you need help or have questions about your membership.