Cooper's Hawk Wine Club
- What are the benefits of being a Wine Club Member?
One-Bottle Member Benefits:
- One bottle of our handcrafted wine every month, only available to Members
- Member discounts (see discount structure below)
- Complimentary dining rewards for your birthday and your secondary Member's birthday
- Something extra special for the Wine of the Month in October as we celebrate our Anniversary Month
- Monthly Wine Club Newsletter with tasting notes
- Access to exclusive Wine Club Events for Members Only
Two-Bottle Member Benefits: All one-bottle benefits, plus a second bottle each month and complimentary wine tastings for two each month (members have about 30 days to enjoy their tastings).
Three-Bottle Member Benefits: All one- and two-bottle benefits, plus a monthly Lux Upgrade — use one of your Wine of the Month bottles to upgrade to a Lux bottle at $0 upcharge.
- What discounts do I receive as a Wine Club Member?
Retail wine discounts:
- 10% off 1–5 bottles, 15% off 6–11 bottles, 20% off 12+ bottles
Plus 10% off carryout and catering orders, and 10% off selected retail Product of the Month. Ohio Members: a 10% retail wine discount is available only for purchases of 6–12 bottles; no other wine discounts apply.
- What is the price of the Wine Club?
Pricing varies by wine type and number of bottles per month. Membership starts at $20.49/month for our Sweet Club and $25.25/month for the Variety/Red/White Club. Full details are on our Wine Club Pricing page.
- On which date will I be billed each month?
Wine Club memberships are billed on the fourth Tuesday of each month for the upcoming month's wine, unless otherwise communicated.
- Why was I charged twice after joining?
If you recently joined, your first charge covered your initial month's wine. A second charge may follow shortly if the next monthly billing cycle is approaching. After that, you'll only be billed on the fourth Tuesday of each month.
- How do I update my credit card on file?
You can update your credit card online through the Member Portal, at any Cooper's Hawk restaurant, or by contacting Member & Guest Services.
- How do I update my membership?
You can manage most aspects of your membership anytime through the Cooper's Hawk Mobile App or the Member Portal, including credit card information, billing information, contact information, wine preferences, and pickup location. You may also make updates at any Cooper's Hawk restaurant or by contacting Member & Guest Services.
- Can I place my membership on Vacation Hold?
Yes. Vacation Hold lets you pause your membership for up to three months. While on Vacation Hold: monthly billing is paused, your membership automatically resumes on your selected date, and any already-earned bottles remain available for pickup.
- Can I downgrade my membership?
Yes. Eligible members may downgrade to a lower bottle-count membership instead of canceling. You'll still be able to pick up any bottles you've already earned. Contact Member & Guest Services to discuss your options.
- How do I cancel my membership?
You may cancel at any time by visiting any Cooper's Hawk restaurant or contacting Member & Guest Services. There are no cancellation fees, and any bottles already earned remain available for pickup. Before canceling, you may also want to consider Vacation Hold or a downgrade if those better fit your needs.
- How long do I need to stay in the Club once I become a Member?
Membership is month-to-month — you may cancel at any time by contacting Member & Guest Services, with no cancellation fees.
- I canceled my membership. How do I rejoin?
Rejoining is easy — visit any Cooper's Hawk restaurant or contact Member & Guest Services to reactivate your original membership number. Any previously earned dining points will also be restored.
- How do I create an online account?
1. Visit the Member Login page on chwinery.com.
2. Select "Create Login."
3. Enter your Member ID (the middle 7 digits on the back of your Wine Club card).
4. Enter your last name (not case-sensitive).
5. Review the summary of your membership type and confirm the email on file.
6. Create a password (8-character minimum, letters and numbers). You'll be logged in automatically once your password meets the requirements, and can log in going forward with your email address and password.
- Where do I find my Member ID?
Your Member ID is the middle seven digits on the back of your Wine Club card (for example, 287-0-XXXXXXX-1). If you don't have your card, Member & Guest Services can locate your account after verifying your information (such as date of birth and address).
- I forgot my password.
Select "Forgot Password" on the Member Login page and follow the prompts to reset it.
- Why can't the secondary member create a separate login?
Each Wine Club membership supports one online account, tied to the primary member's email address and membership number. If you need login assistance, contact Member & Guest Services.
- I lost my membership card.
Replacement cards are available at any Cooper's Hawk restaurant and can be printed during your visit. Your replacement card will show a new Member ID, but your membership, earned bottles, dining points, rewards, and account history stay exactly the same. If you already have an online account, your existing login and password won't change. You can also access your membership anytime through the Cooper's Hawk mobile app or Member Portal.
- When can I pick up my wine?
Your Wine of the Month becomes available starting on the fourth Tuesday of the prior month (for example, February's wine is available starting the fourth Tuesday of January), following a successful monthly charge. You can pick it up any time after that, based on available inventory.
- Do I have to pick up my wine at the location where I joined, or can someone else pick it up for me?
You can pick up your Wine of the Month at any of our 70+ Cooper's Hawk locations during operating hours. Someone else may also pick it up on your behalf — please contact your preferred restaurant ahead of time for their pickup requirements.
- What happens if I'm unable to pick up my Wine of the Month?
We'll hold your wine as long as we can. If the featured Wine of the Month is no longer available at your location, you'll have the option to substitute another eligible wine.
- May I exchange or substitute my monthly wine?
Yes — swap options are available based on your membership level. You're welcome to sample the Wine of the Month in our Tasting Room before deciding. Some wines, including International, Lux, and Camille Series wines, may require an additional charge. Sweet Club Members can select from the list of available Sweet Club options.
- My Wine Club bottles are missing.
Bottles are sometimes placed on temporary hold automatically for inventory and account-protection purposes — this commonly happens when a bottle isn't picked up right when a new membership starts. Contact Member & Guest Services and we'll review your account and release any eligible bottles for pickup.
- When will I receive my Birthday Reward, and how long is it valid?
Birthday Rewards are issued 30 days before your birthday and remain valid for 30 days after your birthday giving you a total of 60 days to use it.
- How long is my Loyalty Reward valid?
Loyalty Rewards are valid for 90 days from the date they're issued.
- My Birthday or Loyalty Reward expired.
Expired Birthday and Loyalty Rewards may be eligible for reissue — contact Member & Guest Services for assistance.
- Can I use my Birthday Reward for carryout?
Birthday Rewards are valid for dine-in only.
- Can I use my Loyalty Reward for carryout?
Yes — Loyalty Rewards can be used toward dine-in or carryout food purchases, as long as the order is paid in the restaurant (they can't be applied to carryout orders paid online or to delivery orders). They cannot be used for wine or retail merchandise.
- Why were 350 points deducted from my account?
Once you earn 350 dining points, they're automatically converted into a $25 Loyalty Reward, and your point total resets so you can start earning toward your next reward.
- I didn't receive dining points for a visit.
Have the following ready and contact Member & Guest Services: restaurant location, visit date, check number (if available), and total amount paid. We'll gladly review your visit and add any missing points.
- My Wine Club discount wasn't applied to my check.
Contact Member & Guest Services with the restaurant location, visit date, check number (if available), and total amount paid, and we'll review and make any necessary adjustment.
- Can my membership be shipped?
Yes — eligible members may enroll in our Quarterly Delivery Membership. Shipments go out in March, June, September, and December. You're billed quarterly for 3 wines; pricing is $96.75 per three months for a one-bottle membership and $178.49 per three months for a two-bottle membership (shipping included). Delivery is available only in select states.
- Am I required to sign for delivery?
Yes — someone age 21 or older must be available to sign for the shipment.
- My state isn't eligible for shipping.
If wine can't be shipped to your state, you can convert your membership to in-restaurant pickup or cancel your membership.
- How do I reserve a table for a large party?
Please contact your preferred Cooper's Hawk restaurant directly to arrange large party reservations.
- How do I book a private event?
Our private dining rooms accommodate a range of party sizes and occasions. Complete our online Event Request Form, and a member of our Events Team will reach out to you.
- Do you offer catering?
We offer catering-sized portions available for pickup. Off-site catering services are not currently available.
- How do I request a donation?
Please submit your request through our online Donation Request Form. We appreciate you thinking of us!
- Do you serve brunch?
Yes — brunch is served every Saturday and Sunday from 10:00 AM–2:00 PM.
- Do you have a gluten-free menu?
Yes. Please inform your server of any allergies and ask to speak with a manager so we can best accommodate your needs.
- Are your wines vegan?
Yes — Cooper's Hawk wines are vegan and are not fined using animal products.
- Do you produce organic wines?
Not at this time.
- Are pets allowed?
Only trained service animals, as defined by the ADA, are permitted inside our restaurants.
- If you couldn't find what you were looking for, our Member & Guest Services team is happy to assist.
Phone: 708-215-5674
Contact us online: chwinery.com/contact/contact-us
Terms & Conditions: Wine Club Terms & Conditions