Cooper's Hawk Wine Club

Frequently Asked Questions

Membership Benefits & Pricing

One-Bottle Member Benefits:

  • One bottle of our handcrafted wine every month, only available to Members
  • Member discounts (see discount structure below)
  • Complimentary dining rewards for your birthday and your secondary Member's birthday
  • Something extra special for the Wine of the Month in October as we celebrate our Anniversary Month
  • Monthly Wine Club Newsletter with tasting notes
  • Access to exclusive Wine Club Events for Members Only

Two-Bottle Member Benefits: All one-bottle benefits, plus a second bottle each month and complimentary wine tastings for two each month (members have about 30 days to enjoy their tastings).

Three-Bottle Member Benefits: All one- and two-bottle benefits, plus a monthly Lux Upgrade — use one of your Wine of the Month bottles to upgrade to a Lux bottle at $0 upcharge.

Retail wine discounts:

  • 10% off 1–5 bottles, 15% off 6–11 bottles, 20% off 12+ bottles

Plus 10% off carryout and catering orders, and 10% off selected retail Product of the Month. Ohio Members: a 10% retail wine discount is available only for purchases of 6–12 bottles; no other wine discounts apply.

Pricing varies by wine type and number of bottles per month. Membership starts at $20.49/month for our Sweet Club and $25.25/month for the Variety/Red/White Club. Full details are on our Wine Club Pricing page.


Billing

Wine Club memberships are billed on the fourth Tuesday of each month for the upcoming month's wine, unless otherwise communicated.

If you recently joined, your first charge covered your initial month's wine. A second charge may follow shortly if the next monthly billing cycle is approaching. After that, you'll only be billed on the fourth Tuesday of each month.

You can update your credit card online through the Member Portal, at any Cooper's Hawk restaurant, or by contacting Member & Guest Services.


Managing Your Membership

You can manage most aspects of your membership anytime through the Cooper's Hawk Mobile App or the Member Portal, including credit card information, billing information, contact information, wine preferences, and pickup location. You may also make updates at any Cooper's Hawk restaurant or by contacting Member & Guest Services.

Yes. Vacation Hold lets you pause your membership for up to three months. While on Vacation Hold: monthly billing is paused, your membership automatically resumes on your selected date, and any already-earned bottles remain available for pickup.

Yes. Eligible members may downgrade to a lower bottle-count membership instead of canceling. You'll still be able to pick up any bottles you've already earned. Contact Member & Guest Services to discuss your options.

You may cancel at any time by visiting any Cooper's Hawk restaurant or contacting Member & Guest Services. There are no cancellation fees, and any bottles already earned remain available for pickup. Before canceling, you may also want to consider Vacation Hold or a downgrade if those better fit your needs.

Membership is month-to-month — you may cancel at any time by contacting Member & Guest Services, with no cancellation fees.

Rejoining is easy — visit any Cooper's Hawk restaurant or contact Member & Guest Services to reactivate your original membership number. Any previously earned dining points will also be restored.


Online Account & Login

1. Visit the Member Login page on chwinery.com.

2. Select "Create Login."

3. Enter your Member ID (the middle 7 digits on the back of your Wine Club card).

4. Enter your last name (not case-sensitive).

5. Review the summary of your membership type and confirm the email on file.

6. Create a password (8-character minimum, letters and numbers). You'll be logged in automatically once your password meets the requirements, and can log in going forward with your email address and password.

Your Member ID is the middle seven digits on the back of your Wine Club card (for example, 287-0-XXXXXXX-1). If you don't have your card, Member & Guest Services can locate your account after verifying your information (such as date of birth and address).

Select "Forgot Password" on the Member Login page and follow the prompts to reset it.

Each Wine Club membership supports one online account, tied to the primary member's email address and membership number. If you need login assistance, contact Member & Guest Services.

Replacement cards are available at any Cooper's Hawk restaurant and can be printed during your visit. Your replacement card will show a new Member ID, but your membership, earned bottles, dining points, rewards, and account history stay exactly the same. If you already have an online account, your existing login and password won't change. You can also access your membership anytime through the Cooper's Hawk mobile app or Member Portal.


Wine Club Bottles & Pickup

Your Wine of the Month becomes available starting on the fourth Tuesday of the prior month (for example, February's wine is available starting the fourth Tuesday of January), following a successful monthly charge. You can pick it up any time after that, based on available inventory.

You can pick up your Wine of the Month at any of our 70+ Cooper's Hawk locations during operating hours. Someone else may also pick it up on your behalf — please contact your preferred restaurant ahead of time for their pickup requirements.

We'll hold your wine as long as we can. If the featured Wine of the Month is no longer available at your location, you'll have the option to substitute another eligible wine.

Yes — swap options are available based on your membership level. You're welcome to sample the Wine of the Month in our Tasting Room before deciding. Some wines, including International, Lux, and Camille Series wines, may require an additional charge. Sweet Club Members can select from the list of available Sweet Club options.

Bottles are sometimes placed on temporary hold automatically for inventory and account-protection purposes — this commonly happens when a bottle isn't picked up right when a new membership starts. Contact Member & Guest Services and we'll review your account and release any eligible bottles for pickup.


Rewards & Dining

Birthday Rewards are issued 30 days before your birthday and remain valid for 30 days after your birthday giving you a total of 60 days to use it.

Loyalty Rewards are valid for 90 days from the date they're issued.

Expired Birthday and Loyalty Rewards may be eligible for reissue — contact Member & Guest Services for assistance.

Birthday Rewards are valid for dine-in only.

Yes — Loyalty Rewards can be used toward dine-in or carryout food purchases, as long as the order is paid in the restaurant (they can't be applied to carryout orders paid online or to delivery orders). They cannot be used for wine or retail merchandise.

Once you earn 350 dining points, they're automatically converted into a $25 Loyalty Reward, and your point total resets so you can start earning toward your next reward.

Have the following ready and contact Member & Guest Services: restaurant location, visit date, check number (if available), and total amount paid. We'll gladly review your visit and add any missing points.

Contact Member & Guest Services with the restaurant location, visit date, check number (if available), and total amount paid, and we'll review and make any necessary adjustment.


Shipping & Delivery

Yes — eligible members may enroll in our Quarterly Delivery Membership. Shipments go out in March, June, September, and December. You're billed quarterly for 3 wines; pricing is $96.75 per three months for a one-bottle membership and $178.49 per three months for a two-bottle membership (shipping included). Delivery is available only in select states.

Yes — someone age 21 or older must be available to sign for the shipment.

If wine can't be shipped to your state, you can convert your membership to in-restaurant pickup or cancel your membership.


Events & Private Dining

Please contact your preferred Cooper's Hawk restaurant directly to arrange large party reservations.

Our private dining rooms accommodate a range of party sizes and occasions. Complete our online Event Request Form, and a member of our Events Team will reach out to you.

We offer catering-sized portions available for pickup. Off-site catering services are not currently available.


Donations

Please submit your request through our online Donation Request Form. We appreciate you thinking of us!


General Restaurant Questions

Yes — brunch is served every Saturday and Sunday from 10:00 AM–2:00 PM.

Yes. Please inform your server of any allergies and ask to speak with a manager so we can best accommodate your needs.

Yes — Cooper's Hawk wines are vegan and are not fined using animal products.

Not at this time.

Only trained service animals, as defined by the ADA, are permitted inside our restaurants.


Still Need Help?

Phone: 708-215-5674

Contact us online: chwinery.com/contact/contact-us

Terms & Conditions: Wine Club Terms & Conditions