Cooper's Hawk | Frequently Asked Questions

Where can I find the most up-to-date information regarding Cooper's Hawk's COVID-19 Response and handling of Member Benefits during this time?

Please visit Our Commitment to You page for the latest regarding our response to COVID-19, restaurant operating hours and re-openings. For information about Member Benefits during this time, please visit our COVID-19 Member FAQs page. Thank you for your support.

What are the benefits of being a Wine Club Member?

One-Bottle Member Benefits

  • One bottle of our handcrafted wine every month, only available to Members
  • Member discounts (see discount structure below)
  • Complimentary dining rewards for your birthday, and on your secondary Member’s birthday
  • Something extra special for the Wine of the Month in October as we celebrate our Anniversary Month
  • Monthly Wine Club Newsletter with tasting notes
  • Access to exclusive Wine Club Events for Members Only

Two-Bottle Member Benefits

  • Enjoy two bottles of our handcrafted wine every month, instead of one
  • All of the above benefits available to one-bottle Members.
  • Plus, complimentary wine tastings for two each month (Members have about 30 days to enjoy their tastings)

What is the “Member Signature” benefit?

  • The “Member Signature” benefit allows Members and the secondary member on their account to put dining/bar purchases at any Cooper’s Hawk location on their existing payment method on your Wine Club account. This is just another way for us to recognize Wine Club Members in our restaurants.
  • Members must provide their membership card or an appropriate photo I.D. in order to use this benefit for specific transactions.
  • Member Signature is only available for dining/bar charges below $400 (inclusive of taxes).
  • Member Signature is not available for Cooper’s Hawk gift cards, gift memberships, private events, tasting room, carryout, or retail purchases.
    Members may decide whether to use this feature for some or all of their dining visits. Members may disable Member Signature for all transactions and update or remove secondary members at any time by updating their account profile on chwinery.com or by calling Member & Guest Services at 708-215-5674.
  • Don’t have your Member card? Request a new one through your online Profile or by calling Member & Guest Services.

What discounts do I receive as a Wine Club Member?

Discounts are as follows

  • Retail Wines
    • 10% off 1-5 bottles
    • 15% off 6-11 bottles
    • 20% off 12+ bottles
  • 10% off carryout and catering orders
  • 10% off selected retail Product of the Month

When should I expect my birthday rewards?

Birthday rewards are issued a month before your birthday and expire a month after your birthday

What is the price of the Wine Club?

To offer flexibility, we have different options available based on type of wine and the number of bottles per month. See more details on our Wine Club Pricing page.

On which date will I be billed each month?

We will reflect charges for your Membership on the fourth Tuesday of each month, unless otherwise communicated.

When can I pick up my wine?

Your handcrafted Wine of the Month is available starting on the fourth Tuesday of the prior month (e.g., February wine will be available on the fourth Tuesday of January). You can pick up your wine during and after the month based on available inventory. In the event that the Wine of the Month is out of inventory in your restaurant location, you can select other wines from our wine list swap options are based on your Membership type; exclusions and upcharges apply for some wines).

Do I have to pick up my wine at the location where I joined the Wine Club?

You may pick up your Wine of the Month at any of our 45+Cooper’s Hawk locations during operating hours.

What happens if I am unable to pick up my Wine of the Month?

We will hold on to your wine as long as we can. In the event that the Wine of the Month is out of inventory in your restaurant location, you can select other wines from our wine list (swap options are based on your Membership type; exclusions and upcharges apply for some wines).

May I exchange my Wine of the Month for other wines?

The benefit of being a Wine Club Member is discovery of new wine. You can sample the Wine of the Month in our Tasting Room before making the decision to swap your bottle. (swap options are based on your Membership type; exclusions and upcharges apply for some wines).

Sweet Club Members can select from the list of available Sweet Club options.

Can I have my wines shipped to me?

Yes, A quarterly Delivery Wine Club option is available. If you choose to have wines shipped to you, you will be billed quarterly and receive 3 wines quarterly. Prices are $82.99 per three months for a one-bottle membership, and $145.99 per three months for a two-bottle membership. The cost includes shipping. Shipments are scheduled to arrive 2-3 weeks from the process date of Wine Club fee. Delivery option is only available in select states.

How long do I need to stay in the Club, once I become a Member?

Membership is month-to-month and you may cancel at any time by calling our Member & Guest Services. There are no cancellation fees.

I would like to make updates to my Membership. Where may I do that?

You can make updates to your Membership online by logging into your account at chwinery.com, or by calling our Member Services Department at 708-215-5674. You may make changes such as credit card or billing updates, name changes, as well as change your Wine Club preferences.

How do I cancel my Membership?

You can may cancel your Membership in any Tasting Room location or by contacting our Member Services Department at [email protected] or 708-215-5674.

I cancelled and want to rejoin. What are the next steps?

Stop by any of our tasting rooms, or call our Member Services Department at 708-215-5674 to reactivate your membership. We will reissue your original membership number and reactivate all points on your account.

Where can I find the Terms & Conditions for the Cooper's Hawk Wine Club?

Terms & Conditions for the Cooper’s Hawk Wine Club can be found here.